Refunds & Shipping
Last Updated; June 9, 2025
Welcome to OWN LegacyOur CommitmentAt OWN Legacy, we are committed to providing high-quality products, transformational tools, and principle-driven service. Because of the unique nature of our offerings—including apparel, wellness goods, and digital products—specific guidelines apply to our refund and shipping processes.
1. Refund & Return Eligibility
Products may be eligible for a return or refund if all of the following conditions are met:
The item is unopened, unused, and in its original packaging
We are contacted within 10 days of delivery to begin the return process
The item is not excluded under our Non-Refundable Items section
To initiate a return, email us at [email protected] or visit https://own-legacy.com/contact with your order number and issue details.
2. Non-Refundable Items
The following items are not eligible for refunds or returns:
Opened, worn, washed, or used items
Digital downloads, eBooks, and online course materials
Free or promotional items
Items marked as final sale or non-returnable at checkout
3. Refund Process
Once your return is received and inspected:
You will be notified via email with the status of your refund request
If approved, your refund will be issued to your original payment method
Refunds typically process within 5–10 business days, depending on your bank or card issuer
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
We recommend using a trackable shipping method to ensure safe delivery
OWN Legacy is not liable for returns lost in transit
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
Contact us immediately at [email protected].
Please include your order number and photos of the item and packaging
We will arrange for a replacement, refund, or store credit depending on the situation
6. Marketplace Considerations
As a multi-vendor marketplace, some products are fulfilled and shipped directly by our partner vendors. In these cases:
Vendor-specific return and refund policies may apply
Any differences will be clearly stated on the individual product page
OWN Legacy will advocate on your behalf to ensure a fair resolution whenever possible
If you have any questions about this policy, please reach out to us at [email protected]. We’re here to support your experience every step of the way.
